The RELX vape brand is renowned for its sleek design and smooth vaping experience, making it a preferred choice for both beginners and experienced vapers. However, as with any device, occasional issues may arise. From malfunctioning batteries to unusual flavors, troubleshooting these problems can be essential for maintaining the longevity and performance of your RELX device.
Drawing insights from several troubleshooting guides, this article offers a comprehensive step-by-step process to address common issues you might encounter with your RELX vape. Moreover, if you are a business looking to purchase disposable vapes wholesale, RelxVape offers the best platform for bulk orders in the U.S.
1. Device Won’t Charge
One of the most common problems users experience with their RELX device is charging failure. Several reasons might cause this issue:
- Cable or Socket Issues: Ensure that the charging light turns on when the device is plugged in. If it doesn’t, try using a different cable or wall socket.
- Dirty Charging Points: Dust or debris can accumulate on the charging points, obstructing the connection. Clean the device’s charging points with a dry cotton swab or cloth.
- Damaged Device: If your RELX device has been dropped or exposed to water, internal damage might prevent it from charging. In such cases, reaching out to customer support is advisable.
Table 1: Troubleshooting Charging Issues
| Problem | Possible Cause | Solution |
|---|---|---|
| Device not charging | Damaged cable/socket | Try a different charging cable or socket |
| Charging light off | Dirt on charging points | Clean charging points with a cotton swab |
| Still not charging | Internal damage | Contact customer support |
2. No Vapor Production
Another frustrating problem is when the RELX device doesn’t produce any vapor despite appearing to function normally. Here’s what to do:
- Ensure Battery Is Charged: Make sure your device is fully charged. A low battery could reduce vapor production.
- Check Pod: If you recently installed a new pod, ensure the silicone seal is removed and the pod is firmly in place. An improperly placed pod might prevent the device from activating.
- Clean the Device: Residue build-up on the pod or connections can hinder vapor production. Clean the pod’s connections and the device’s mouthpiece regularly.
3. Device Leaking
Pod leakage can be an annoyance, but it’s a common issue that can be resolved with proper handling:
- Keep Device Upright: Always store your device upright, as laying it flat or shaking it can cause leakage.
- Temperature Sensitivity: Extreme changes in temperature or pressure can also cause light leakage. Try to store your RELX device at room temperature for optimal performance.
4. Strange Battery Indicator Behavior
Different blinking patterns on the RELX device usually indicate specific issues:
- Red Blinking: This typically indicates a low battery or an improperly inserted pod. Simply recharge your device or adjust the pod’s position.
- Alternating Blinks (2x White, 2x Red): This signifies the device is resetting, often due to a weak or improper charging source. Use the original charger and let it charge for at least 10 minutes.
5. Burnt or Weird Flavor
Experiencing a burnt or unusual taste can be an indication of several factors:
- Old Pod: For the best flavor experience, consume the pod within 15 days of opening it.
- Low E-Liquid: Check if the e-liquid level in the pod is too low, as this can affect the flavor. Always maintain the correct liquid levels.
- Upright Positioning: Puffing on the device while it’s held horizontally can disturb the liquid flow, causing an unpleasant taste.
6. Pod Not Firing or Device Not Hitting Properly
If your RELX vape isn’t firing when you attempt to use it, try these troubleshooting tips:
- E-Liquid Buildup: Inspect the connection points between the pod and the device for e-liquid buildup. Clean any residue with a paper towel or cotton swab.
- Pod Misalignment: Ensure that the pod is properly aligned with the magnetic connection of the device. If needed, use a small tool to gently adjust its position.
- Airflow Issues: Ensure nothing is obstructing the device’s airflow, as this can affect the performance.
7. Battery Health and Replacement
Over time, your device’s battery may lose efficiency. If your RELX device is not holding a charge or is underperforming, you might need to replace the battery:
- Battery Health Check: Evaluate whether the device has been used for an extended period, as batteries degrade over time. If your device is old, consider replacing it.
- Charge with Original Cable: Always use the original charging cable to ensure your device is receiving the correct power input.
8. Addressing Leaking and Spitting Issues
Some users may experience “spit-back” where vape liquid is spat into the mouth. This usually happens when:
- Coil Flooding: If your vape coils become flooded, try increasing the wattage or temperature slightly to evaporate excess liquid. But always stay within the manufacturer’s recommended wattage limits.
- Popping Sounds: Some popping sounds from your device are normal and indicate that the liquid is vaporizing. However, too much popping could indicate excess liquid, which can be resolved by adjusting wattage or replacing the coil.
9. Troubleshooting Firmware or Software Issues
For newer RELX devices such as the RELX Infinity, firmware updates may be required occasionally:
- Check for Updates: Visit the RELX website or contact customer support to verify if there are any available updates for your device.
- Follow Instructions: Ensure that all firmware update instructions are followed carefully, as failure to do so might result in further issues with the device.
10. Switching from Open System to Closed System
If you are tired of dealing with cleaning and maintaining an open system, you may consider switching to a closed system like the RELX Infinity or Essential. These devices require less maintenance, making them more user-friendly.
Table 2: Open System vs. Closed System
| Feature | Open System | Closed System |
|---|---|---|
| Maintenance | Requires regular cleaning | Minimal cleaning needed |
| Pod Usage | Refillable pods | Pre-filled pods |
| User Control | Greater control over flavors and nicotine levels | Less control but more convenience |
FAQ
1. Why isn’t my RELX device producing any vapor?
Make sure the device is fully charged and the pod is properly inserted. Cleaning the connections between the pod and the device can also resolve this issue.
2. How do I fix a burnt taste from my vape?
Check the e-liquid level in the pod. Low levels can cause the device to produce a burnt flavor. Additionally, ensure the device is held upright when in use.
3. What do I do if my vape is leaking?
Keep the device upright at all times and avoid shaking it. Temperature fluctuations can also cause leakage, so store the device at room temperature.
4. Can I replace the battery in my RELX device?
The battery in the RELX device is non-replaceable. If you experience severe battery degradation, it may be time to purchase a new device.
By following these troubleshooting tips and maintaining your RELX vape device, you can ensure a smooth vaping experience. For wholesale orders of disposable vapes, visit RelxVape, the largest U.S. platform for bulk vape purchasing, offering a wide range of RELX products at competitive prices.